What Is a Business Hardware Protection Plan?
Zeva Knuckles
Why Extended Warranty Isn’t Enough for Business Routers and Connected Devices
Hardware fails. Not because it's bad. Because it's used.
Routers fall off desks. Cameras take weather head-on. Field laptops ride in trucks. Power surges happen. Batteries degrade. And when connected devices fail in a business environment, it's not just inconvenient - it interrupts operations.
If your business relies on cellular routers, cameras, connected laptops, or cellular hardware, a business hardware protection plan may be the difference between downtime and staying operational.
Standard extended warranties were designed to cover internal defects after a manufacturer warranty expires. They were not built for field deployments, mobile environments, or devices that serve as primary business infrastructure. Katalyst Care protects the hardware your business depends on to stay connected.
What Katalyst Care Covers
Katalyst Care is a business hardware protection plan built around one priority: uptime.
It’s designed for real deployments, where devices are constantly moving, working in the field, and exposed to everyday wear. It’s also flexible. You choose the level of protection that fits how your hardware is used:
- Extended Warranty Protection
- Accidental Damage Protection
- Optional Theft and Loss protection, depending on coverage level
There are no service fees. No shipping charges. And no uncertainty about what happens next.
Common Hardware Failures Covered
Katalyst Care focuses on the most common ways business hardware fails in real-world environments, from accidental damage to internal component failure:
- Drops and falls
- Liquid damage
- Battery failure
- Power surges
- Accidental damage from daily use
Extended Warranty Coverage
This covers internal failures after the manufacturer’s warranty ends. If something inside stops working, this is what protects you.
- Mechanical breakdown
- Battery failure
- Charging port issues
- Display failure
- Internal electrical failures
- Power surge damage
Accidental Damage Protection
This covers what happens in the real world. If it was working and then it wasn’t, this is the coverage.
- Drops
- Cracked screens
- Liquid spills
- Field damage
- Electrical damage from accidents
Additional Protection Options
Depending on the coverage level selected, Katalyst Care can also include:
- Theft Protection
- Loss Protection
Coverage levels can be adjusted to match business deployment needs, while the goal remains the same: minimizing downtime.
How It Works
When something goes wrong, the process is designed to stay simple.
- Device fails, is damaged, lost, or stolen
- A claim is submitted through your VAR or directly through a secure self-service portal
- The claim is reviewed and approved
- A Replacement ships
For Katalyst hardware, approved claims ship Next Business Day.
Each covered device includes up to two claims per rolling 12 months.
Why Katalyst Care
Traditional warranty programs are built around repairs. You ship the device. You wait. You follow up. You wait some more.
Katalyst Care takes a different approach. Instead of focusing on fixing hardware over time, it focuses on restoring connectivity as quickly as possible through replacement.
The program is powered by AKKO and backed by an A+ rated insurer. Claims are processed through a dedicated platform, and approved replacements ship without additional fees or unexpected steps.
Built for the Field
Katalyst hardware is designed for environments where devices are constantly in motion and exposed to demanding conditions.
- Construction sites
- Vehicles
- Temporary offices
- Retail floors
- Remote deployments
In these environments, connectivity cannot pause while hardware is repaired.
Katalyst Care reduces the delays and uncertainty that typically come with hardware failures by focusing on one outcome: getting you back online quickly.
Because in the field, staying connected isn’t optional. It’s what keeps work moving.