• Next-Business-Day Replacements

    When a covered device fails, a replacement ships the next business day to minimize downtime.

  • $0 Service & Shipping Fees

    No service charges or shipping fees. Structured replacement pricing without surprise costs.

  • Up to 4 Years of Coverage

    Extended warranty and accidental damage protection built for long deployment cycles.

  • Powered by AKKO

    Claims processed through a dedicated platform and backed by an A+ rated insurer.

WHAT IS KATALYST CARE?

Katalyst Care is device protection for Katalyst hardware.

Choose the coverage you need:

+ Extended Warranty +
+ Accidental Damage +
+ Theft +
+ Loss +

Select the level that fits your deployment.

Powered by AKKO.

REQUEST COVERAGE FROM A RESELLER

  • CONTROL COSTS

    Remove surprise repair and replacement costs from your budget.

  • BEST CUSTOMER EXPERIENCE

    Responsive claims support built to keep deployments moving.

  • EASY CLAIMS MANAGEMENT

    Submit claims directly or work through your reseller partner.

  • SIMPLE FLEET PROTECTION

    Standardize protection across all deployed Katalyst hardware.

WHAT'S COVERED?

Not every environment looks the same.
Katalyst Care includes tiered protection options so businesses can align coverage with risk, location, and lifecycle needs.

Katalyst Care Business Plans Coverage Comparison

HOW IT WORKS

Getting a replacement is simple. No repair queues. No back-and-forth. Just a structured process built to keep your team online.

  • Step1

    SOMETHING BREAKS

    A covered device fails in the field.

  • Step2

    SUBMIT A CLAIM

    File through the AKKO platform or your reseller partner.

  • Step3

    REPLACEMENT SHIPS

    A replacement ships the next business day.

  • Step4

    STAY ONLINE

    Work continues without extended downtime.

PROTECTION FOR THE REAL WORLD

FAQs

Because someone on your team is going to ask.

REQUEST A QUOTE
1. How is Katalyst Care different from traditional warranties or device insurance? 

Traditional warranties fix things. That usually means boxing it up, shipping it off, and hoping it comes back soon.

Katalyst Care is built around uptime. Approved claims ship Next Business Day for Katalyst hardware. If your connectivity goes down, your business feels it. This program exists to prevent that.
2. Is Katalyst Care one plan or multiple options? 

Katalyst Care offers multiple coverage levels.

Businesses can select Extended Warranty Protection, Accidental Damage Protection, or combine both for broader device protection. Theft and loss coverage are available as separate plan upgrades.
3. What’s the difference between Extended Warranty and Accidental Damage? 

Extended Warranty Protection covers internal mechanical or electrical failure after the manufacturer’s warranty ends. 

Accidental Damage Protection covers drops, spills, cracked screens, and physical damage from real-world use. 

If it breaks inside, that’s Extended Warranty. If it breaks outside, that’s Accidental Damage. 
4. Does this only cover Katalyst products? 

Yes. This one’s for Katalyst hardware.

If we didn’t make it, we don’t insure it.
5. How many claims can I file?

Each covered device includes up to two claims per rolling 12 months.
6. Is there a deductible?

No. There are $0 deductibles and no service fees on any coverage tier.

If it’s a covered claim, it gets replaced.

7. When can I purchase coverage? 

Coverage must be added at the time of device purchase.

It’s available for new units only and cannot be added after the fact. If you want protection, add it upfront.
8. Can I add coverage later? 

No. Katalyst Care must be added when the device is purchased.
9. When does coverage begin? 

Coverage begins once the device is enrolled and confirmed under the selected protection plan.
10. How do I file a claim? 

Claims can be submitted through your reseller partner or directly through the AKKO Harbor self-service portal. Once approved, a replacement ships the next business day.
11. Who handles the claims? 

Katalyst Care is powered by AKKO and backed by a global A-rated insurer. AKKO manages the claims process through their dedicated platform.
12. How fast are replacements shipped? 

Next Business Day.

We move. Quickly.
13. What isn’t covered? 

Katalyst Care covers drops, damage, and hardware failure during normal use.

It does not cover intentional damage or large-scale catastrophic events.
14. What’s required for theft claims? 

A copy of a police report is required for theft claims.

PROTECT YOUR HARDWARE

Because sh*t happens.

REQUEST A QUOTE